Shipping & Return
Shipping
After placing your order, you will receive an order confirmation email within 1 hour (usually instantly). We strive to ship the product as quickly as possible after the confirmation email, typically within 2 business days. However, please note that depending on the volume of orders, it may take longer. Once the product is shipped, we will provide you with a tracking code. Our shipped products are usually delivered within 4-10 days, but please be aware that delivery times may vary depending on the volume of orders.
Return
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
To qualify for a return, the item must be in its original condition, unused, and with all tags and original packaging intact. You will also need to provide the receipt or proof of purchase.To initiate a return, please contact us at support@nucleusbase.com.
If you have any questions regarding returns, please don't hesitate to reach out to us at support@nucleusbase.com or through our contact form.
Damages and Issues:
Upon receiving your order, please inspect the item(s) and promptly contact us if there are any defects, damages, or if you have received the wrong item. We will assess the issue and take appropriate measures to resolve it.
Please note that sale items and gift cards are not eligible for return.
Exchanges:
To initiate a product exchange, please contact us at support@nucleusbase.com. We will guide you through the process of returning the original item and assist you in making a separate purchase for the desired item.
Refunds:
We will notify you upon receiving and inspecting your return. If your refund is approved, it will be issued back to your original payment method within 10 business days. Please be aware that the refund processing time may vary depending on your bank or credit card company. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@nucleusbase.com.