Questions
Product Questions
Does it operate silently?
Crafted with a quiet motor, it operates silently, making it ideal for any space where you want to relax and sleep.
Does it have rotation capability?
Yes, it features 360-degree rotation capability, allowing you to adjust the focus easily for a customizable experience.
Are there different scenes that it can display?
Yes.The projector comes with 12 interchangeable discs, providing various celestial views.
What is the coverage area of the projector?
It has the capability to cover walls and ceilings. Depending on the distance and projection angle, it can extend up to 12 square meters.
What powers the projector?
It is equipped with a standard USB power adapter.
Is it appropriate for children's rooms?
Absolutely! It's not just safe, but it also functions as a delightful night light and an educational tool, introducing children to the marvels of the cosmos in a fun and engaging manner.
Is the projector capable of displaying moving videos or animations?
No.The galaxy projector is crafted to generate a rotating, starry still image display rather than showcasing moving videos or animations. It projects high-quality images of galaxies, stars, and nebulae, delivering a dynamic yet stationary celestial experience in your room.
Where are Cosmic Galaxy Projector made?
Cosmic Galaxy Projector is manufactured in China.
What materials are used in the construction of the Cosmic Galaxy Projector ?
Cosmic Galaxy Projector is constructed using high-quality and durable plastic material for optimal performance and longevity.
Shipping & Delivery
How long does shipping take?
Shipping times for the FocusMotion Pro typically range from 4 to 10 business days. However, please note that actual shipping times may vary depending on the destination and any unforeseen circumstances. We strive to ensure timely delivery of your order and will provide you with tracking information to keep you updated on the status of your shipment.
How can I track my order?
Track your order easily by visiting Track Your Order and entering your tracking number. Stay updated on the progress and location of your shipment. For any further assistance, you can reach out to our customer support.
My package is missing. What steps should I take?
If your package is missing, please send an email to support@nucleusbase.com with your order details, and we will investigate it for you
Help & Return
How does the 30-day free returns and exchanges policy work?
Our 30-day free returns and exchanges policy is designed to ensure your satisfaction with your purchase. If you are not completely satisfied with the product, if it arrives damaged, or for any other reason, simply notify us within 30 days, and we will provide you with a free return or exchange. Your happiness is important to us, and we are committed to making your shopping experience as seamless as possible.
How can I return your products?
Returning our products is easy. Simply send us an email at support@nucleusbase.com, and our team will assist you with the return process. We're here to help and ensure that your return is handled smoothly.
What should I do if I entered the wrong shipping address?
If the order has not been shipped yet, please email us immediately at support@nucleusbase.com with the subject line "IMPORTANT: Order Edit." Our team will assist you in making any necessary amendments to the shipping address. If the order has already been shipped, we will work diligently with you and the courier to explore potential solutions for redirecting the package to the correct address.
Is it possible to cancel or modify my order?
Absolutely! If your order has not been shipped yet, you can easily cancel or modify it. Simply contact our customer support team at support@nucleusbase.com with your order details and request. They will assist you promptly. In the event that your order is already in the delivery process, you can still take advantage of our 30-day free returns policy.
What is the company's return policy?
If you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange. Please note that the item must be in its original condition, unused, and with all original packaging and tags intact. To initiate a return, simply contact our customer service team, and they will guide you through the process
How can I contact customer service?
You can easily contact our customer service team by emailing us at support@nucleusbase.com.
If you couldn't find the answer to your question, you can reach out to our customer support team by using the contact form on our website or by sending an email to support@nucleusbase.com.